If an iLok license activated to your computer (iLok Machine Authorization) is lost, due to hardware failure or re-installation of the operating system etc. please contact us and include the following information:
- Your iLok user account ID
- The old machine (Location) ID to deactivate as it appears in the iLok license manager. Under "All licenses" double click on the license to show details. you'll find the actual activation locations, copy/paste the line that concerns the machine activation to disable.
With this information we can reset the license by blocking the old location, so please verify that you send us the right machine (Location) ID for the old computer as this action will block the machine and this action can't be undone.